King County Metro maintains more than 8,000 bus stops and Transit Centers, a number that will increase as King County continues to grow. Many of these locations are transfer hubs between buses, light rail, commuter rail, or ferries.
Designed with clarity for city planners, this document simplifies the process to improve the customer experience at transfer hubs. Transfers should be safe, efficient, and intuitive for people of all ages and abilities. With intuitive visuals and clear language, this document serves as a tool that empowers decision-makers to enhance transfer hubs effectively, ensuring seamless journeys for transit riders.
To illustrate the practical application of this toolkit, three locations across the Seattle region have been selected. These selections are showcased through detailed 3D renderings, demonstrating how the toolkit can recommend amenities that enhance safety and intuitiveness for transit users.
